Understanding the Core Drivers of Digital Transformation
Resolution 57 identifies people and enterprises as the central entities that propel digital transformation. These stakeholders provide the necessary talent, innovation capacity, and market demand that fuel the development of science, technology, and digital solutions. Their active participation ensures that digital initiatives are grounded in real‑world needs and generate tangible value for society.
Principles Guiding Digital Infrastructure Development
When building digital infrastructure, the following attributes must be simultaneously pursued:
- Modern: adopting up‑to‑date technologies and standards.
- Synchronized: ensuring seamless integration across systems and sectors.
- Secure: protecting data and services from unauthorized access.
- Safe: guaranteeing reliable operation and user trust.
- Efficient: optimizing performance while minimizing resource waste.
- Waste‑avoidance: promoting sustainable use of energy, bandwidth, and hardware.
National Ambitions for Digital Competitiveness
Vietnam aims to rank among the top three Southeast Asian nations in digital competitiveness by 2030. This strategic goal reflects a commitment to elevate the country’s digital ecosystem, attract investment, and foster innovation that can compete regionally.
Key Targets for 2030
The resolution sets two quantitative benchmarks that illustrate the expected progress of digital public services:
| Target | Minimum Level by 2030 |
|---|---|
| Online public service usage | 70 % of all public services delivered digitally |
| Non‑cash transaction rate | 80 % of transactions conducted without cash |
Achieving these percentages will increase accessibility, reduce administrative burdens, and enhance transparency across government operations.
Defining Digital Transformation
Digital transformation is the process of changing operations and services with digital technology to add value. It involves applying digital tools—such as data analytics, cloud platforms, and automated processes—to modernize activities, improve efficiency, and increase transparency. The ultimate aim is to deliver higher‑quality services to citizens and businesses while fostering a more responsive and accountable government.
The Three Pillars of Digital Transformation
Resolution 57 outlines three interrelated pillars that structure Vietnam’s digital agenda:
- Government digital: digitizing public administration, services, and internal processes.
- Digital economy: promoting e‑commerce, fintech, and innovation‑driven business models.
- Digital society: ensuring citizens have the skills, connectivity, and platforms to participate fully in the digital age.
Bridging Government and Citizens: The Community Digital Technology Team
The community digital technology team acts as a vital bridge between the state and the public. Its primary functions include disseminating policy information, providing guidance on digital platform usage, and supporting citizens in accessing online services. By fostering direct communication, the team helps build trust and encourages widespread adoption of digital tools.
Secure Identity Management: Level‑2 Electronic Identity (VNeID)
Level‑2 electronic identity, known as VNeID, is equivalent to the National ID card. This digital credential enables citizens to authenticate themselves securely for a variety of online transactions, reducing the need for physical documentation while maintaining legal validity.
Fundamental Cybersecurity Practices
Protecting personal data is essential in a digital environment. Two core recommendations are:
- Never share personal information or one‑time passwords (OTP) with unknown callers. This practice prevents phishing attacks and fraud.
- Utilize two‑factor authentication (2FA) whenever possible. 2FA enhances account security and reduces takeover risk by requiring a second verification step beyond the password.
Putting It All Together: A Roadmap for Citizens and Enterprises
To align with the national vision, individuals and businesses should consider the following actions:
- Adopt modern, secure, and efficient digital tools that comply with the outlined infrastructure principles.
- Engage with government digital services to benefit from streamlined processes and reduced paperwork.
- Leverage the VNeID for secure online transactions, ensuring identity verification is both convenient and trustworthy.
- Implement strong cybersecurity habits, such as 2FA and cautious handling of personal data, to protect against emerging threats.
- Participate in digital economy initiatives, contributing to the broader goal of positioning Vietnam among the top three digital competitors in Southeast Asia.
By following these guidelines, stakeholders will help drive the transformation agenda, achieve the 2030 targets, and create a resilient, inclusive digital society.
